Terms & Conditions

1. 1. Introduction

Welcome to our website (“Website”). By continuing to browse and use this Website, you are agreeing to comply with and be bound by the following Terms and Conditions of Use (“Terms”), which, together with our Privacy Policy and Personal Data Protection Statement, govern Royal Healthcare Pte Ltd’s (“Royal Healthcare”, “RH”, “we”, “us”, or “our”) relationship with you in relation to this Website.

If you do not agree with any part of these Terms, please discontinue your access and do not use our Website.

The term ‘you’ refers to the user or viewer of our Website.

Royal Healthcare is located at: Royal Square Medical Centre, 101 Irrawaddy Road, Level 7, Singapore 329565.

We may modify, vary, or amend these Terms at any time, and such modifications shall take effect immediately upon posting on this Website. Your continued use of this Website thereafter constitutes acceptance of the amended Terms.

2. 2. Use of Website

• The contents of this Website are provided for your general information and educational purposes only. They are subject to change without prior notice.
• Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. You are responsible for ensuring that any products, services, or information available through this Website meet your specific requirements.
• Unauthorised use of this Website may give rise to a claim for damages and/or constitute a criminal offence.
• This Website may include links to other websites for your convenience. These links do not signify our endorsement, and we are not responsible for the content of such linked websites.

3. 3. Disclaimer

The information and online services available through this Website are intended for informational and educational purposes only. They should not be regarded as a substitute for professional medical advice and should not be used for diagnosis or treatment.

If you suspect you have a medical problem, please consult a qualified medical professional promptly.

All contents are provided on an “as is” basis without warranties of any kind. Royal Healthcare makes no representation or warranty, express or implied, as to the accuracy, reliability, completeness, or suitability of any information contained herein.

We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law, and shall not be liable for any direct, indirect, incidental, special, or consequential damages (including loss of profit) arising from your use or inability to use this Website.

We do not guarantee that this Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

4. 4. Intellectual Property Rights

This Website contains material, which is owned by or licensed to Royal Healthcare, including but not limited to design, layout, look, appearance, and graphics.

All trademarks, logos, and other intellectual property appearing on this Website are the property of Royal Healthcare or its licensors.

You are not permitted to copy, reproduce, distribute, transmit, modify, or otherwise use any content for commercial or personal gain without our prior written consent. You are granted a limited, non-transferable license to access and use this Website for lawful purposes only.

5. 5. Indemnity

You agree to indemnify, defend, and hold harmless Royal Healthcare, its affiliates, directors, officers, and employees from all claims, liabilities, damages, losses, and expenses (including legal costs) arising from:

1. Your access or use of this Website and/or online services; or
2. Any breach of these Terms.

6. 6. Personal Data Protection Statement

Royal Healthcare is committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012 (PDPA).

We may collect, use, and disclose your personal data for purposes including but not limited to:

• Delivering medical services and meeting your healthcare needs;
• Sharing information with third-party vendors or affiliates for continuity of care (which may be located outside Singapore);
• Communicating with employers or insurers for claims or compliance;
• Responding to enquiries, feedback, and ensuring continuity of care;
• Providing marketing updates on goods, services, promotions, or events;
• Complying with laws, regulations, or investigations by authorities.

We retain personal data in accordance with business or legal retention requirements and take reasonable precautions to maintain accuracy and security.

You may request updates or withdrawal of consent by visiting our clinic in person with the necessary documents (e.g. NRIC, deed poll, utility bill). Please note that withdrawal of consent may affect our ability to render services.

For enquiries on personal data management:

Customer Enquiries Team
Royal Healthcare Pte. Ltd.
Email: askus@royal-healthcare.com
Administrative charges may apply.

7. Privacy Policy

Your privacy is important to us. Personal data collected through online forms or communication channels will be kept strictly confidential and shared only with authorised staff to provide better service.

This Website may use cookies to enhance functionality. You may configure your browser to accept or reject cookies; however, some features may not function properly if cookies are disabled.

8. 8. Third-Party Links

This Website may contain links to external sites operated by third parties. These links are provided for convenience only. Royal Healthcare does not control or endorse such sites and assumes no responsibility for their content or practices. Access to any third-party websites is at your own risk.

9. 9. Governing Law & Jurisdiction

These Terms and your use of this Website shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Any dispute arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the Singapore Courts.